This is a request to report that your residential waste (black) bin has not been picked up on your designated collection day.

  • You will not be able to submit this request before 3:00pm. 
  • For your request to be actioned, citizens must submit this request within 2 days of their collection day (the day it was missed).​​​​​​​ 
  • For tips on how to avoid a missed pickup and other information click here.

If it cannot wait until your next scheduled pickup, here are some things to remember when submitting a request:

  • Make sure it is after 3:00pm before proceeding.
  • Leave the cart in your collection location and ensure all garbage is bagged and tied.
  • A Waste & Recycling Technician will follow-up with you.

Haven't found what you are looking for? Call 311 for assistance or further information.