Has your pickup been missed? Give 311 a call.

  • We like to give our drivers time to finish their route, as a result, requests will not be accepted before 3:00pm the day of your scheduled pickup. 
  • For your request to be accepted, you must call in within 2 business days of your collection day (the day it was missed).​​​​​​​ 
  • For tips on how to avoid a missed pickup and other information click here.
  • Want reminders when your black cart pick up is? Sign up for the Waste Wizard here.

Haven't found what you are looking for? Call 311 for assistance or further information.